The relationship between the author (“Client”) and Author Support Services (“Service Provider”) is bound by the following terms and conditions:

PROFESSIONAL SERVICES Client has engaged Service Provider to assist in book writing and publishing. Scope of works is personally negotiated with each individual Client. Service Provider engages the services of a trusted team of contractors for aspects of the publishing process. This team abide by the ethics of the company and work together to create a quality product for the Client.

PAYMENT Client agrees to payment as advertised or by written agreement between the parties. Service Provider will charge for half the specific service fee before commencement. Once service has commenced, Service Provider will submit incremental invoices which are due within seven days. Payment can be made by cash, cheque, bank transfer or PayPal. Payments not received within seven days will result in work cessation. Service Provider reserves the right to refuse completion or delivery of work until past due balances are paid. The Service Provider ABN is 81917870125 and GST is charged.

RESPONSIBILITIES This will be a collaborative, professional relationship of equals, as in a partnership, where mutual professional respect, courtesy and consideration are expected. Due to the often virtual nature of the partnership, Client and Service Provider understand the importance of communication, especially via email, and agree to respond to questions, requests and communications in a timely manner. Client understands that Service Provider may require detailed clarification of projects in order to meet expectations and provide the best support and highest quality work.

CONFIDENTIALITY All manuscripts and related materials are considered to be the property of the Client. The Client retains all rights and titles to such material. The Service Provider will hold such materials in trust and confidence.

Prior to publication of the Client’s book, the Service Provider will not at any time:

• disclose the identity of the Client, either directly or indirectly, without the express written permission of the Client, except as needed within the Service Provider’s team.
• publish, transfer or disclose this material to others, directly or indirectly, without the express written consent of the Client, except as needed within the Service Provider’s team.
• use the material for any purpose except as necessary in course of the business relationship with the Client.

The published manuscript and images of the published book (cover and internal pages) may be used for:

• promotion of the Client’s published book through the Service Provider’s website and various electronic media, for the benefit of the Client.
• advertising of services provided by the Service Provider through various print and electronic media.

In addition, the published manuscript and images of the published book (cover and internal pages) may be used by the Service Provider for educational purposes in online and live training.

PROJECT COMPLETION Deadlines are discussed and agreed prior to commencement of each project if required. Any variance to these deadlines is to be agreed between the parties. Service Provider reserves the right to refuse any project or service request. Client reserves the right to terminate the project at any time and make good charges to that date. Rush projects of 24 hours or less and projects requiring weekend, evening or holiday work may be subject to a 25% surcharge and/or other rush fees.

MATERIALS AND INFORMATION Client will provide all content, outlines, photos, product images etc, necessary for projects. Source material must be clear and legible. Client is responsible for furnishing all pertinent information and for providing accurate, truthful and complete information necessary for Service Provider to perform or complete the contracted projects. Client agrees that the accuracy of information supplied to the Service Provider is the sole responsibility of the Client. Service Provider is not responsible and will not be held liable for the results of services performed on the basis of inaccurate, incomplete or untruthful information furnished by Client. Should research be required by the Service Provider in order to complete the project, time for this research will be billed as usual.

ACCURACY Service Provider will ensure accuracy to the best of their ability but will not be held liable for typographical errors or omissions. Client assumes full responsibility for acceptance of work or services performed and agreed upon, as well as final proofing.

INDEMNIFICATION/RELEASE OF LIABILITY Client shall indemnify, defend and save Service Provider harmless from any and all suits, costs, damages or proceedings, including but not limited to, Service Provider’s services, pertaining to any and all litigation in which the Client is a party. Client shall pay all expenses incurred by Service Provider including but not limited to all solicitor’s fees, costs and expenses incurred should Service Provider be named a party in any litigation to which Client is a party. Client shall further indemnify and hold harmless Service Provider and its agents, officers and directors from liability for any and all claims, costs suits and damages, including solicitor’s fees arising directly or indirectly out of or in connection with the operation of Client, and from liability for injuries suffered by any person relating to the Client. This agreement to indemnify Service Provider is not limited to any acts or omissions, statements or representations made by Service Provider in the performance and/or non-performance of Service Provider’s duties hereunder and relating to all contractual liabilities which may be alleged or imposed against Service Provider. All reasonable precautions will be taken to safeguard the property entrusted to Service Provider. In the absence of negligence, however, Service Provider will not be held liable for loss, destruction or damage of any kind resulting from items which are lost or delayed in transit, whether such transit is electronic, fax, email or otherwise, nor for unauthorised use by others of such property. Service Provider will not be held liable for any incidental, consequential or indirect damages, including without limitation damages for loss of profits, business interruption, loss of information, plagiarism, etc.

WORKSHOPS Feedback from Clients attending workshops may be used for future advertising through various print and electronic media. From time to time, workshops may have to be transferred, cancelled or held in a location other than that advertised. In this instance, every effort will be made to accommodate the needs of the Client. Should Client be unable to attend after payment is made: If more than seven (7) days’ notice is given, a refund less $50.00 service fee can be made, or the booking can may transferred to another workshop of equal value, or transferred to another Client. If less than seven (7) days’ notice is given, payment may be forfeited.

These terms and conditions may be modified or amended from time to time so please revisit regularly.