The relationship between the author (“Client”) and Author Support Services (“Service Provider”) is bound by the following terms and conditions:

CONFIDENTIALITY All manuscripts and related materials are considered to be the property of the Client. The Client retains all rights and titles to such material. The Service Provider will hold such materials in trust and confidence.

Prior to publication of the Client’s book, the Service Provider will not at any time:

• disclose the identity of the Client, either directly or indirectly, without the express written permission of the Client, except as needed within the Service Provider’s team.
• publish, transfer or disclose this material to others, directly or indirectly, without the express written consent of the Client, except as needed within the Service Provider’s team.
• use the material for any purpose except as necessary in course of the business relationship with the Client.

PAYMENT Client agrees to payment as advertised or by written agreement between the parties. Payment is to be made in Australian dollars. The Service Provider ABN is 81917870125 and GST is charged.

• SELF PUBLISHING SERVICES Service Provider will charge for half the specific service fee before commencement. Once service has commenced, Service Provider will submit incremental invoices which are due within seven days. Payment can be made by cash, bank transfer or PayPal. Payments not received within seven days will result in work cessation. Service Provider reserves the right to refuse completion or delivery of work until past due balances are paid. Once a service has been commenced it cannot be refunded.
• COURSES Full payment by Client is required upon registration. Payment is processed through the Service Provider’s course website via WooCommerce, a third-party payment processor. Payment indicates the Client’s acceptance of WooCommerce’s terms and conditions. No refunds are provided once registration is completed. On receipt of payment by the Client, the Service Provider will provide full course materials to the Client. Client will have access to any online course for 12 months from date of registration.

MARKETING The Service Provider may use the following for advertising the Client’s book and the courses and services of the Service Provider, as well as for educational purposes:

• The published manuscript and images of the Client’s published book (cover and internal pages).
• Feedback provided by clients.
• Images provided by clients.
• Images taken at events and in the course of provision of services.

If the Client does not wish for their image or images of their published works to be used to advertise their book or the courses and services of the Service Provider or for educational purposes, please advise the Service Provider in writing.

INTELLECTUAL PROPERTY The Service Provider owns the intellectual property of all materials provided for all services provided, including courses (both free and paid). The Client may not reproduce or communicate any material provided by the Service Provider in whole or part, stored, posted on the internet, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or other, without written permission from the Service Provider.

INDEMNIFICATION/RELEASE OF LIABILITY Client shall indemnify, defend and save Service Provider harmless from any and all suits, costs, damages or proceedings, including but not limited to, Service Provider’s services, pertaining to any and all litigation in which the Client is a party. Client shall pay all expenses incurred by Service Provider including but not limited to all solicitor’s fees, costs and expenses incurred should Service Provider be named a party in any litigation to which Client is a party. Client shall further indemnify and hold harmless Service Provider and its agents, officers and directors from liability for any and all claims, costs suits and damages, including solicitor’s fees arising directly or indirectly out of or in connection with the operation of Client, and from liability for injuries suffered by any person relating to the Client. This agreement to indemnify Service Provider is not limited to any acts or omissions, statements or representations made by Service Provider in the performance and/or non-performance of Service Provider’s duties hereunder and relating to all contractual liabilities which may be alleged or imposed against Service Provider. All reasonable precautions will be taken to safeguard the property entrusted to Service Provider. In the absence of negligence, however, Service Provider will not be held liable for loss, destruction or damage of any kind resulting from items which are lost or delayed in transit, whether such transit is electronic, fax, email or otherwise, nor for unauthorised use by others of such property. Service Provider will not be held liable for any incidental, consequential or indirect damages, including without limitation damages for loss of profits, business interruption, loss of information, plagiarism, etc.

LIMITATIONS AND DISCLAIMERS All services, including self-publishing support and courses, are provided with the understanding that the Service Provider is not offering specific personal/business/financial/legal advice to the Client. For professional advice, seek the services of a suitable, qualified practitioner. The Service Provider disclaims any responsibility for liability, loss or risk, personal or otherwise, that happens as a consequence of the use and application of any of the service provisions by the Client. 

ONLINE COURSES The level of support provided by the Service Provider is indicated in the FAQs for each product. Additional support can be purchased from the Service Provider if required.

PROFESSIONAL SELF-PUBLISHING SERVICES Client has engaged Service Provider to assist in book writing and self-publishing. Scope of works is personally negotiated with each individual Client. Service Provider engages the services of a trusted team of contractors for aspects of the publishing process. This team abide by the ethics of the company and work together to create a quality product for the Client.

RESPONSIBILITIES This will be a collaborative, professional relationship of equals, as in a partnership, where mutual professional respect, courtesy and consideration are expected. Due to the often virtual nature of the partnership, Client and Service Provider understand the importance of communication, especially via email, and agree to respond to questions, requests and communications in a timely manner. Client understands that Service Provider may require detailed clarification of projects in order to meet expectations and provide the best support and highest quality work.

MATERIALS AND INFORMATION Client will provide all content, outlines, photos, product images etc, necessary for projects. Source material must be clear and legible. Client is responsible for furnishing all pertinent information and for providing accurate, truthful and complete information necessary for Service Provider to perform or complete the contracted projects. Client agrees that the accuracy of information supplied to the Service Provider is the sole responsibility of the Client. Service Provider is not responsible and will not be held liable for the results of services performed on the basis of inaccurate, incomplete or untruthful information furnished by Client. Should research be required by the Service Provider in order to complete the project, time for this research will be billed as usual.

PROJECT COMPLETION Deadlines are discussed and agreed prior to commencement of each project if required. Any variance to these deadlines is to be agreed between the parties. Service Provider reserves the right to refuse any project or service request. Client reserves the right to terminate the project at any time and make good charges to that date. Rush projects of 24 hours or less and projects requiring weekend, evening or holiday work may be subject to a 25% surcharge and/or other rush fees.

ACCURACY Service Provider will ensure accuracy to the best of their ability but will not be held liable for typographical errors or omissions. Client assumes full responsibility for acceptance of work or services performed and agreed upon, as well as final proofing.

These terms and conditions may be amended from time to time so please revisit regularly.